At Bhaikobolo.pk, accessible from https://bhaikobolo.pk, the privacy of our visitors and service users is a top priority. This Privacy Policy document outlines the types of information that is collected and recorded by Bhaikobolo.pk and how we use it.
Given our unique business model based purely on WhatsApp communication for direct services, we are committed to protecting the information shared during these interactions.
Information We Collect
To provide our on-demand services effectively, we collect necessary information directly from you when you contact us via WhatsApp. This includes:
- Personal Identifiers: Your Name and WhatsApp Phone Number, which serves as your primary customer ID.
- Task Execution Details: Specific addresses for pick-up and drop-off locations, geolocation pins, contact details of third parties involved in the task (e.g., the person receiving a parcel), and timings.
- Communication Records: To ensure service quality and resolve disputes, we maintain records of text messages and voice notes exchanged on our official WhatsApp number regarding task instructions and confirmation.
How We Use Your Information
We use the information we collect for defined operational purposes:
- Service Delivery: To coordinate with field representatives and ensure they reach the correct locations to perform the requested tasks.
- Communication: To update you on representative arrival, task completion status, or address any queries.
- Transaction Processing: To manage bookings, verify advance payments, and issue digital payment receipts via WhatsApp.
- Service Improvement: To analyze service demand in different areas and expand our listings in the Cities category.
- Safety and Fraud Prevention: To verify user identity and prevent misuse of our services.
Data Sharing and Security
We respect your data privacy. We do not sell, trade, or rent your personal identification information to third parties for marketing purposes.
Operational Sharing: We share only the absolutely necessary task details (such as a pick-up address or specific task instruction) with our dispatched field representative solely for the purpose of executing your current request.
Data Security: We implement appropriate data collection, storage, and processing practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored in our records.
Your Consent
By using our website and engaging our services via WhatsApp, you hereby consent to our Privacy Policy and agree to its terms.